It’s always an honor to see major social media accounts sharing links to AudioAcrobat audios and videos, and today we were overjoyed to see USA.gov sharing a link to an AudioAcrobat AudioNote on their Facebook and Twitter pages. The link that was shared is an AudioNote Landing Page that houses a radio interview between Alfred […]
In terms of customer reviews and companies who subscribe to the philosophy of “fake it until you make it”, there is a huge potential for consumers to fall prey to fake reviews and made up testimonials.
How does someone like you or I make sure that the reviews we’re reading are for real? Well, after I’ve began my initial investigation of reading testimonials on a company’s site, or on Yelp, Amazon, etc., I make sure to look at sites and networks that focus on giving real users a platform to be heard.
By using strict methods of verifying whether or not an actual human being is behind the avatar, I’ve found that social sites like Twitter, Facebook, Google+ and LinkedIn make excellent resources for real-time feedback on companies I’m considering doing business with.
As a blogger and social media manager for one or more companies myself, I’ve picked up a trick or two along the way that helps place authentic feedback and testimonials at the top of web and social network search engines, most recently adopting a custom search query on Twitter that has proven invaluable.
Working in customer support and sales for a technology company usually brings about a lot of phone calls, emails, tweets and Facebook posts where people are either inquiring about specific topics or have experienced something that may not have been anticipated when using the technology. While this type of feedback is expected on a daily basis, I can’t describe how elated it makes us to see the unexpected appear out of the blue.