Working in customer service and sales for a technology company usually brings about a lot of phone calls, emails, tweets and Facebook posts where people are either inquiring about specific topics or have experienced something that may not have been anticipated when using the technology. While this type of feedback is expected on a daily basis, I can’t describe how elated it makes us to see the unexpected appear out of the blue.
Since we began our transition from AT&T to our new, fully digital telephone service provider this January, there have been a couple issues our staff has worked to resolve as quickly as possible for our members. We knew that there would be hurdles to clear along our way, but what we didn’t expect was the overwhelming amount of kind, patient and understanding members who took the time to share their praise for AudioAcrobat, in lieu of any unexpected issues they came across along their way.
Personally, receiving this type of feedback from longtime and brand-new members alike makes up for any amount of stress integrating a new technology solution brings with it, and for this praise I am beyond grateful. In writing today’s post, I feel that this is one small way that I am able to give back to the members who rely on AudioAcrobat and the services we provide to grow their businesses each and every day.
Thank you to all who have stood by us through this transition and we’re looking forward to improving the tools and features you’ve come to know and love here at AudioAcrobat as we make our expansion throughout 2013 and beyond!
Below you’ll find just a handful of the positive messages we’ve received over the last several weeks with links back to where these words are published on AudioAcrobat.com and/or the originating twitter accounts.
All these years of using your system with no issues have not gone unnoticed or unappreciated. Thanks for doing your best to give me this great tool for sharing the work I do with the world. — Rick Reynolds, Certified Clinical Hypnotherapist
I appreciate you, and have appreciated your service since day one. I worked as a manager of an IT help desk and technicians at an aerospace company so I am qualified to assign you all an A++!!! — Kay Packard, Founder and Director, American Academy of Hand Analysis (AAHA)
I just wanted to offer a little support for your great staff at AudioAcrobat. I have had an account since 2005 and I am constantly impressed and grateful for the conscientious way you all do business. — Jan Luther, TRS Press and EFT For Grief Programs
Were you one of the awesome people above who left your praise for AudioAcrobat? Would you like to share a couple of your own kind words with our staff?
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